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Updated: 2 hours 11 min ago

Evolving Acquia.com

Thu, 2017-12-21 12:21
Acquia.com in December 2017

At Acquia, our mission is to deliver "the universal platform for the greatest digital experiences" and we want to lead by example. This year, Acquia's marketing team has been working hard to redesign Acquia.com. We launched the new Acquia.com last week. The new site is not only intuitive and engaging, but "practices what we preach", so to speak.

Over the course of our first decade, Acquia's website has seen a few iterations:

A compilation of the different Acquia.com designs throughout Acquia's first decade

The new site places a greater emphasis on taking advantage of our own products. We wanted to show (not tell) the power of the Acquia Platform. For example, Acquia Lift delivers visitors personalized content throughout the site. It was also important to take advantage of Acquia's own resources and partner ecosystem. We worked in partnership with digital agency, HUGE, to create the new design and navigation.

An animation of Acquia.com before and after the December 2017 redesign

In the spirit of sharing, the marketing team documented their challenges and insights along the way, and reported on everything from content migration to agile development.

The new site represents a bolder and more innovative Acquia, aligned with the evolution of our product strategy. The launch of our new site is a great way to round out a busy and transformative 2017. I'm also very happy to finally see Acquia.com on Drupal 8! Congratulations to every Acquian who helped make this project a success. Check out it out at https://www.acquia.com!

Categories: Drupal Universe

Optimizing the Empire: Best Practices in Galactic Security

Fri, 2017-12-15 14:07

Growing up as an original trilogy fan, I never imagined as an adult that I’d be writing about “Star Wars” in anticipation of another brand-new film being released. My excitement around the cinematic rebirth of a franchise that means so much to so many got me thinking about “The Force Awakens” and the parallels between it and the original trilogy.

One thing that came to mind was that the Empire, for all its power and influence, keeps making the same mistakes. This is most evident in their security practices.

When I look at it from a digital marketing standpoint, the Empire...I mean the First Order (after an obvious rebranding exercise) is in desperate need of a post-mortem after the destruction of the Starkiller Base. What should have been a vast improvement on the previous model of planet-eliminating weaponry was infiltrated and destroyed in much the same way.

The very definition of insanity is doing the same thing over and over and expecting a different result. It’s also poor business practice. It’s time for the darkside to upgrade and take full advantage of their technology landscape.

(There are so many more examples, going all the way back to the first Death Star, but for the sake of brevity, let’s focus on the the First Order).

Simple Roles and Permissions

There are clearly different ranks within the First Order along with different roles. It stands to reason that much like modern military organizations, there are a number of combat roles and administrative roles.

Although a stormtrooper might have a dual function as a soldier and as a sanitation worker, they should have had limited access to certain areas of the Starkiller Base.

Were there some kind of specialized cleaning needs for the main oscillator?

Also, how did he know exactly where it was? Why was he able to access any part of the base he wanted, whenever he wanted?

System isolation is another way the First Order could be better secured the Starkiller Base. Permissions and user accounts should not transfer from one system to another. Even if they had implemented SSO technology, having administration access in one of the systems does not automatically confer admin access to them all. All of the systems and the underlying permissions should remain isolated. It seems that any access level, from maintenance worker on up to the general/admiral have the same access.

It also seems like the First Order has a poorly defined termination processes. Finn -- or FN-2187, as he was called while employed by the First Order -- appears to use his old credentials to access the Starkiller Base. Unless all codes are the same (which is another terrible security practice), his should have been deactivated as soon as he defected. This also allowed Han Solo and Chewbacca access to the base via a practice called “piggybacking,” gaining access to a restricted area through a credentialed personnel.

Since this most basic principle was not implemented in the physical space, it is possible, even likely, given other events in the movie, that it wasn't done digitally either.

On-Premise vs. Cloud

Despite future technology, like as droids with sentient programming and interstellar vehicles with hyperdrive capabilities, the idea of storing data in the cloud instead of on premise seems completely foreign to the Empire / First Order. Nearly all of the security breaches in the history of the Rebellion center around on premise data storage facilities being infiltrated.

It’s understandable why an organization like the First Order would want total control over where its data is stored in a very concrete way. The cloud seems as intangible as the force compared to having your own servers on site where you can see and touch them, on your own base / planet. However, it has been proven in our universe and a galaxy far far away, that on-premise does not equal secure. Plus that fancy shield technology we saw in “Rogue One” could be applied elsewhere.

Any successful cloud implementation would have security protocols in place. These wouldn’t just be limited to clearance (which we already know is tricky) but include encryption, firewalls, and other forms of compliance.

Although this isn’t specifically shown with the First Order, the fact that the rebels know the location of the base (which later leads to the First Order finding their base on D'Qar in the Ileenium system). Information seems to be stolen quickly; too quickly to assume it’s all via hard copy within a trusty droid. That brings me to my next point:

Data Transfers, Encryption and Intrusion Detection

It seems that the Rebellion and the First Order have near real-time updates on each other’s movements and plans. I’m going to make an unverified assumption due to the Empire / First Order’s preference for hard drives and archive planets, that they haven’t probably secured any of their data in the cloud.

Although the interception of information could be solved by using quantum entanglement for data transfers, which is unhackable, the problem could be solved with some form of encryption. To bring that into reality, to have faster-than-light communication, which would be necessarily with a number of bases across the galaxy and a massive fleet of ships, you’d need quantum entanglement to transfer data.

If you implement quantum entanglement technology down to the point where your hand-held communication device can communicate FTL, you have an encryption technology that is unbreakable and un-spoofable, but I digress.

In addition to implementing encryption, finding and closing vulnerabilities has proven critical. Vulnerabilities need to be identified and closed in the various applications the First Order probably runs for tasks like targeting rebel bases and managing the flight deck as well as the underlying platform that they systems rely on. End-to-end encryption is recommended in this case.

Even the most secure cloud needs intrusion detection. This means anti-virus software and application firewalls to alert the security team to threats, contain them and place a barrier between rebel hackers and First Order systems.

With the fate of the galaxy at stake, every instance of a cloud implementation should include this, on every layer of the infrastructure. This prevents access to load balancers and guards against common tactics like SQL injections, which I’m going to assume, for the point of this post, exist in this universe.

Machine learning and AI for security

Artificial intelligence is a major part of the “Star Wars” universe. It’s what brings C-3PO, R2-D2 and BB-8 to life. However, it seems to be limited to droid technology. I mean, machine learning is in its infancy here on Earth and already we can do amazing things with image, pattern, and/or facial recognition. AI and machine learning could have a major impact on security if implemented properly.

For example, cameras could be built with AI functionality that scans for anomalous patterns that then trigger alarms or defensive systems. The First Order could easily create a rebel database for facial recognition and the imperial forces could use every droid’s optical sensors as part of a subroutine to scan for them.

We can assume that the First Order, much like the Empire before them, “employed” the top scientific minds in their quest for power. We can only hope (well, I mean, if you feel the pull of the darkside, that is) that in the future, their organization includes the top security analysts and advisers as well.

Special thanks to Kris Vanderwater and Jay Ferrin for their assistance with this post.

Categories: Drupal Universe

Optimizing the Empire: Best Practices in Galactic Security

Fri, 2017-12-15 14:07

Growing up as an original trilogy fan, I never imagined as an adult that I’d be writing about “Star Wars” in anticipation of another brand-new film being released. My excitement around the cinematic rebirth of a franchise that means so much to so many got me thinking about “The Force Awakens” and the parallels between it and the original trilogy.

One thing that came to mind was that the Empire, for all its power and influence, keeps making the same mistakes. This is most evident in their security practices.

When I look at it from a digital marketing standpoint, the Empire...I mean the First Order (after an obvious rebranding exercise) is in desperate need of a post-mortem after the destruction of the Starkiller Base. What should have been a vast improvement on the previous model of planet-eliminating weaponry was infiltrated and destroyed in much the same way.

The very definition of insanity is doing the same thing over and over and expecting a different result. It’s also poor business practice. It’s time for the darkside to upgrade and take full advantage of their technology landscape.

(There are so many more examples, going all the way back to the first Death Star, but for the sake of brevity, let’s focus on the the First Order).

Simple Roles and Permissions

There are clearly different ranks within the First Order along with different roles. It stands to reason that much like modern military organizations, there are a number of combat roles and administrative roles.

Although a stormtrooper might have a dual function as a soldier and as a sanitation worker, they should have had limited access to certain areas of the Starkiller Base.

Were there some kind of specialized cleaning needs for the main oscillator?

Also, how did he know exactly where it was? Why was he able to access any part of the base he wanted, whenever he wanted?

System isolation is another way the First Order could be better secured the Starkiller Base. Permissions and user accounts should not transfer from one system to another. Even if they had implemented SSO technology, having administration access in one of the systems does not automatically confer admin access to them all. All of the systems and the underlying permissions should remain isolated. It seems that any access level, from maintenance worker on up to the general/admiral have the same access.

It also seems like the First Order has a poorly defined termination processes. Finn -- or FN-2187, as he was called while employed by the First Order -- appears to use his old credentials to access the Starkiller Base. Unless all codes are the same (which is another terrible security practice), his should have been deactivated as soon as he defected. This also allowed Han Solo and Chewbacca access to the base via a practice called “piggybacking,” gaining access to a restricted area through a credentialed personnel.

Since this most basic principle was not implemented in the physical space, it is possible, even likely, given other events in the movie, that it wasn't done digitally either.

On-Premise vs. Cloud

Despite future technology, like as droids with sentient programming and interstellar vehicles with hyperdrive capabilities, the idea of storing data in the cloud instead of on premise seems completely foreign to the Empire / First Order. Nearly all of the security breaches in the history of the Rebellion center around on premise data storage facilities being infiltrated.

It’s understandable why an organization like the First Order would want total control over where its data is stored in a very concrete way. The cloud seems as intangible as the force compared to having your own servers on site where you can see and touch them, on your own base / planet. However, it has been proven in our universe and a galaxy far far away, that on-premise does not equal secure. Plus that fancy shield technology we saw in “Rogue One” could be applied elsewhere.

Any successful cloud implementation would have security protocols in place. These wouldn’t just be limited to clearance (which we already know is tricky) but include encryption, firewalls, and other forms of compliance.

Although this isn’t specifically shown with the First Order, the fact that the rebels know the location of the base (which later leads to the First Order finding their base on D'Qar in the Ileenium system). Information seems to be stolen quickly; too quickly to assume it’s all via hard copy within a trusty droid. That brings me to my next point:

Data Transfers, Encryption and Intrusion Detection

It seems that the Rebellion and the First Order have near real-time updates on each other’s movements and plans. I’m going to make an unverified assumption due to the Empire / First Order’s preference for hard drives and archive planets, that they haven’t probably secured any of their data in the cloud.

Although the interception of information could be solved by using quantum entanglement for data transfers, which is unhackable, the problem could be solved with some form of encryption. To bring that into reality, to have faster-than-light communication, which would be necessarily with a number of bases across the galaxy and a massive fleet of ships, you’d need quantum entanglement to transfer data.

If you implement quantum entanglement technology down to the point where your hand-held communication device can communicate FTL, you have an encryption technology that is unbreakable and un-spoofable, but I digress.

In addition to implementing encryption, finding and closing vulnerabilities has proven critical. Vulnerabilities need to be identified and closed in the various applications the First Order probably runs for tasks like targeting rebel bases and managing the flight deck as well as the underlying platform that they systems rely on. End-to-end encryption is recommended in this case.

Even the most secure cloud needs intrusion detection. This means anti-virus software and application firewalls to alert the security team to threats, contain them and place a barrier between rebel hackers and First Order systems.

With the fate of the galaxy at stake, every instance of a cloud implementation should include this, on every layer of the infrastructure. This prevents access to load balancers and guards against common tactics like SQL injections, which I’m going to assume, for the point of this post, exist in this universe.

Machine learning and AI for security

Artificial intelligence is a major part of the “Star Wars” universe. It’s what brings C-3PO, R2-D2 and BB-8 to life. However, it seems to be limited to droid technology. I mean, machine learning is in its infancy here on Earth and already we can do amazing things with image, pattern, and/or facial recognition. AI and machine learning could have a major impact on security if implemented properly.

For example, cameras could be built with AI functionality that scans for anomalous patterns that then trigger alarms or defensive systems. The First Order could easily create a rebel database for facial recognition and the imperial forces could use every droid’s optical sensors as part of a subroutine to scan for them.

We can assume that the First Order, much like the Empire before them, “employed” the top scientific minds in their quest for power. We can only hope (well, I mean, if you feel the pull of the darkside, that is) that in the future, their organization includes the top security analysts and advisers as well.

Special thanks to Kris Vanderwater and Jay Ferrin for their assistance with this post.

Categories: Drupal Universe

Acquia gives back this holiday season

Wed, 2017-12-13 18:31
Acquia gift drive

Yesterday in Acquia's Boston headquarters, there were hundreds of presents covering the lobby. These gifts were donated by over 130 Acquians on behalf of the Department of Children and Family Services' Wonderfund. For years, Acquia has participated in this holiday gift drive to support children that otherwise wouldn't receive presents this season. This December, we were able to collect gifts for 200 children throughout Massachusetts.

One of Acquia's founding values is to "Give back more". Inspired by our Open Source roots, contributing back to our communities is ingrained into the way we work. Acquia's annual gift drive is one of the most meaningful examples of giving back. It's incredibly heartwarming to see the effort and passion that goes into making the gift drive possible. Year after year, Acquia's gift drive remains one of my favorite office moments. It makes me incredibly proud to be an Acquian. Happy Holidays!

Acquia gift drive
Categories: Drupal Universe

Acquia gives back this holiday season

Wed, 2017-12-13 18:31
Acquia gift drive

Yesterday in Acquia's Boston headquarters, there were hundreds of presents covering the lobby. These gifts were donated by over 130 Acquians on behalf of the Department of Children and Family Services' Wonderfund. For years, Acquia has participated in this holiday gift drive to support children that otherwise wouldn't receive presents this season. This December, we were able to collect gifts for 200 children throughout Massachusetts.

One of Acquia's founding values is to "Give back more". Inspired by our Open Source roots, contributing back to our communities is ingrained into the way we work. Acquia's annual gift drive is one of the most meaningful examples of giving back. It's incredibly heartwarming to see the effort and passion that goes into making the gift drive possible. Year after year, Acquia's gift drive remains one of my favorite office moments. It makes me incredibly proud to be an Acquian. Happy Holidays!

Acquia gift drive
Categories: Drupal Universe

So, You Want to Be a Digital Platform Hero?

Thu, 2017-12-07 20:58

So, You Want to Be a Digital Platform Hero?

Before we wrapped up this year’s Engage, executives from Nasdaq, IBM and Roche Diabetes Care revealed the secret behind being a “digital platform hero.”

Although open source tools might pale in comparison to Kryptonite and radioactive spider bites, and battling legacy systems isn’t nearly as cool as bringing down supervillains, these modern-day tech heroes had plenty of valuable insight to share about how to lead a successful digital transformation.

Finding Technology Fit for a Superhero

To kick off the discussion, moderator and Acquia Vice President of Products Girish Bettadpur asked each of the panelists who their favorite superheroes were growing up. For Brian Mackey, director of marketing tech and data services at IBM, the answer was easy: “Batman, because he wasn’t born with any special powers, but had the best tech. I always was excited to see what new tech he would use to augment a normal guy.”

Shifting gears from superhero tech, to enterprise tech, Mackey said before he joined IBM, the company was tied up in legacy systems that couldn’t be integrated with modern-day dashboards and other marketing tools. For IBM, the challenge was to find a CMS that could be used by nontechnical marketers to easily create, publish and manage webpages, while providing the industrial strength that a tech behemoth like IBM could turn to for a variety of use cases.

The solution? Drupal and Acquia.

The entire panel agreed and added that Acquia’s open source technology not only makes things easier for their marketing and tech teams, but shortens the time it takes to churn out content at scale as well.

Showing Your Team a Better Way

“Superman,” said Tom Solodyna, senior director of global software development at Nasdaq, when asked who his favorite superhero was growing up.

“I always wanted to be the center of attention. So Superman fit very well,” Solodyna said. “Everyone had to watch him. That transitioned into computer science and at my first startup I’d be like ‘Oh I can fix that,’ and I’d go off three-four days and be like, ‘Yep, I built it.’ Took me about 10 years to realize sometimes buying is better than building. And now I have to convince my team that buying is better than building.”

For Solodyna, the challenge at Nasdaq has been to take 3,000 Nasdaq websites that were on two 10-15-year-old disparate platforms, and bring them onto one, easy-to-use platform. And persuading stakeholders wasn’t easy.

“The customer’s not necessarily the client that’s paying for the website. It could also be the sitebuilding team that we have in-house,” Solodyna said. “You have to take input from all the different sides to see not just what the biggest bang for the buck is, but also what you think long term benefits are going to be.”

With Acquia and Drupal, the long-term benefits were clear — the ability to quickly and effectively keep tabs on thousands of websites around the world without having to manage any hardware. Today, by employing Acquia, Nasdaq has successfully moved 1,500 of their websites onto the platform, with plans to transition the other half over by next summer.

The Perks of Being A Digital Platform Hero

When Kelvin Lim, the manager of digital operations at Roche Diabetes Care, was asked who his childhood idol was, and his answer, the Invisible Man, surprised the audience.

“I’m shy and just want to hide behind the scenes,” Lim said.

Lim acknowledged that in his current role, he’s needed to learn how to be visible to support his team and Roche’s stakeholders, which turned out to be the most rewarding part of his job.

“I go in knowing (my teammates) are people I could hang out with. I also manage the team that does website support, so we are helping site owners day in, day out,” Lim said.

The rest of the panel agreed — the “people” they work with are the the most rewarding part of their jobs.

“At Nasdaq, we touch a lot of different companies,” Solodyna said. “You end up getting a lot of time with some very influential people that you get opinions from.”

Mackey said in his first job he was “putting his headphones on and coding (his) brains out for 8-10 hours a day.”

It wasn’t until he went onsite to a customer to see the real-world applications of IBM’s tech that he really fell in love with being a digital platform hero.

“That just really ignited it for me,” Mackey said. “I was just so much more energized to do my very best — seeing what I’d done put to use.”

Watch the entire session from Acquia Engage below:

 
Categories: Drupal Universe

So, You Want to Be a Digital Platform Hero?

Thu, 2017-12-07 20:58

So, You Want to Be a Digital Platform Hero?

Before we wrapped up this year’s Engage, executives from Nasdaq, IBM and Roche Diabetes Care revealed the secret behind being a “digital platform hero.”

Although open source tools might pale in comparison to Kryptonite and radioactive spider bites, and battling legacy systems isn’t nearly as cool as bringing down supervillains, these modern-day tech heroes had plenty of valuable insight to share about how to lead a successful digital transformation.

Finding Technology Fit for a Superhero

To kick off the discussion, moderator and Acquia Vice President of Products Girish Bettadpur asked each of the panelists who their favorite superheroes were growing up. For Brian Mackey, director of marketing tech and data services at IBM, the answer was easy: “Batman, because he wasn’t born with any special powers, but had the best tech. I always was excited to see what new tech he would use to augment a normal guy.”

Shifting gears from superhero tech, to enterprise tech, Mackey said before he joined IBM, the company was tied up in legacy systems that couldn’t be integrated with modern-day dashboards and other marketing tools. For IBM, the challenge was to find a CMS that could be used by nontechnical marketers to easily create, publish and manage webpages, while providing the industrial strength that a tech behemoth like IBM could turn to for a variety of use cases.

The solution? Drupal and Acquia.

The entire panel agreed and added that Acquia’s open source technology not only makes things easier for their marketing and tech teams, but shortens the time it takes to churn out content at scale as well.

Showing Your Team a Better Way

“Superman,” said Tom Solodyna, senior director of global software development at Nasdaq, when asked who his favorite superhero was growing up.

“I always wanted to be the center of attention. So Superman fit very well,” Solodyna said. “Everyone had to watch him. That transitioned into computer science and at my first startup I’d be like ‘Oh I can fix that,’ and I’d go off three-four days and be like, ‘Yep, I built it.’ Took me about 10 years to realize sometimes buying is better than building. And now I have to convince my team that buying is better than building.”

For Solodyna, the challenge at Nasdaq has been to take 3,000 Nasdaq websites that were on two 10-15-year-old disparate platforms, and bring them onto one, easy-to-use platform. And persuading stakeholders wasn’t easy.

“The customer’s not necessarily the client that’s paying for the website. It could also be the sitebuilding team that we have in-house,” Solodyna said. “You have to take input from all the different sides to see not just what the biggest bang for the buck is, but also what you think long term benefits are going to be.”

With Acquia and Drupal, the long-term benefits were clear — the ability to quickly and effectively keep tabs on thousands of websites around the world without having to manage any hardware. Today, by employing Acquia, Nasdaq has successfully moved 1,500 of their websites onto the platform, with plans to transition the other half over by next summer.

The Perks of Being A Digital Platform Hero

When Kelvin Lim, the manager of digital operations at Roche Diabetes Care, was asked who his childhood idol was, and his answer, the Invisible Man, surprised the audience.

“I’m shy and just want to hide behind the scenes,” Lim said.

Lim acknowledged that in his current role, he’s needed to learn how to be visible to support his team and Roche’s stakeholders, which turned out to be the most rewarding part of his job.

“I go in knowing (my teammates) are people I could hang out with. I also manage the team that does website support, so we are helping site owners day in, day out,” Lim said.

The rest of the panel agreed — the “people” they work with are the the most rewarding part of their jobs.

“At Nasdaq, we touch a lot of different companies,” Solodyna said. “You end up getting a lot of time with some very influential people that you get opinions from.”

Mackey said in his first job he was “putting his headphones on and coding (his) brains out for 8-10 hours a day.”

It wasn’t until he went onsite to a customer to see the real-world applications of IBM’s tech that he really fell in love with being a digital platform hero.

“That just really ignited it for me,” Mackey said. “I was just so much more energized to do my very best — seeing what I’d done put to use.”

Watch the entire session from Acquia Engage below:

 
Categories: Drupal Universe

3 Nonprofit Sites That ‘Give Back More’ All Year

Wed, 2017-12-06 03:01

If you walk into Acquia’s Boston headquarters, you’ll find our company DNA posted in the lobby. These core values are woven into every aspect of the business and influence how we operate. One of the most important core values is “Give Back More.” After spending 10 years contributing to open source innovation, Acquia believes that investing in its community is a tide that raises all boats. While we live by this motto all year, our commitment to “give back more” is magnified during the holiday season.

At Acquia, we are lucky to have customers that also embody this spirit all year long. Everyday, our nonprofit customers work to enrich communities through innovation and collaboration.

There are a unique set of challenges facing the nonprofit organizations that are building experiences online. From driving donations to stretching existing investments, nonprofits need to think carefully about how they can make the biggest difference with technology. This holiday season, we want to highlight three nonprofit customers who are partnering with Acquia to elevate their missions.

The YMCA Drupal Distribution that keeps on growing

OpenY is a Drupal distribution that empowers every YMCA to operate as a unified brand through a common technology. In partnership with FFW and Acquia, the YMCA of Greater Twin Cities founded OpenY with a philosophy of collaboration that drives innovation and impact. Not only is OpenY improving member experience, but the platform has also inspired YMCAs across the country to contribute back to the project.

Since OpenY was launched in 2016, Acquia has been excited to celebrate our partners at the YMCA. Nathan Maehren, senior vice president of digital experience at YMCA of the Greater Twins Cities, joined Lynne Capozzi (Acquia’s CMO) at this year’s Acquia Engage to share how Drupal helps make a difference in the world:

 

What’s exciting about OpenY is that the impact of the distribution continues to grow far beyond the technology. In partnership with local charter school Rêve Academy, The YMCA of Greater Twin Cities provides six students with internships through OpenY. In addition to earning academic credit and their very first paychecks, students that participate learn how to use Drupal to develop critical thinking, problem solving and collaboration. Acquia is thrilled that the YMCA continues to find innovative ways to practice its mission with Drupal.

City Year grows its community by 1 million

City Year

City Year partners with public schools to keep students in school and on track to succeed. City Year AmeriCorps members work side-by-side with students, teachers, and families throughout the school year to provide individualized support, focusing on attendance, behavior, and coursework.

With 2,800 active City Year AmeriCorps members serving more than 250 schools in 25 U.S. cities, City Year needed to deliver an engaging digital experience to recruit the next generation of corps members who would truly educate and support students all over the world. City Year turned to Acquia to provide a platform and technology to help it fulfill its mission of making an impact in the lives of students and communities.

City Year turned to Acquia to provide a cloud solution that would help it continue to engage with young prospective corps members and other audiences all across the United States. Acquia Cloud provides the organization with the ability to scale its mission statement, support global engagement, and bring its program to new countries or schools. With Drupal, City Year found a community of 1,000,000 developers that it could relate to and truly feel a part of.

“Drupal gave eight people with no development experience on our team the ability to build content into an entire website in two months,” said Namrata Patel, director of digital marketing at City Year. “With this external facing channel, we can serve and make an impact on increasing the graduation rate in high need schools across the U.S.”

Parkinson.org reaches more than 500,000 people for Parkinson's Awareness Week

Parkinson's UK

Parkinson’s UK drives better care, treatments and quality of life for people living with Parkinson's. It works with the international research community to develop life-changing treatments - and won’t stop until they find a cure.

For this year’s Parkinson’s Awareness Week, Parkinson's UK tapped Manifesto and Acquia to help deliver a digital campaign that was different, that was creative, and that could engage new supporters.

That work led to Parkinson’s UK and Manifesto winning the 2017 Acquia Engage Award for best Nonprofit site. Here’s the Manifesto team’s take on building the 2017 ‘We Won’t Wait’ Campaign:

This would be its first integrated fundraising campaign for Parkinson’s Awareness Week, with a target of recruiting tens of thousands of new financial supporters to help the charity deliver its ambitious new research strategy.

Using Acquia Cloud and Drupal 8 to build the We Won’t Wait site meant that Parkinson’s UK was able to get the campaign to market quickly and with confidence that, no matter how large the response, the solution would be secure and reliable. After launching the new site, Parkinson’s UK collected donations from thousands of new supporters and captured the details of thousands more, all of whom can now be nurtured by the charity with further opportunities to help fund a new wave of Parkinson’s research.

In total, more than 500,000 people took action during the campaign – driving real engagement during Parkinson's Awareness Week and beyond.

Categories: Drupal Universe

3 Nonprofit Sites That ‘Give Back More’ All Year

Wed, 2017-12-06 03:01

If you walk into Acquia’s Boston headquarters, you’ll find our company DNA posted in the lobby. These core values are woven into every aspect of the business and influence how we operate. One of the most important core values is “Give Back More.” After spending 10 years contributing to open source innovation, Acquia believes that investing in its community is a tide that raises all boats. While we live by this motto all year, our commitment to “give back more” is magnified during the holiday season.

At Acquia, we are lucky to have a network of nonprofit customers that also embody this spirit all year long. Everyday, our nonprofit customers work to enrich communities through innovation and collaboration.

There are a unique set of challenges facing the nonprofit organizations that are building experiences online. From driving donations to stretching existing investments, nonprofits need to think carefully about how they can make the biggest difference with technology. This holiday season, we want to highlight three nonprofit customers who are partnering with Acquia to elevate their missions.

The YMCA Drupal Distribution that keeps on growing

OpenY is a Drupal distribution that empowers every YMCA to operate as a unified brand through a common technology. In partnership with FFW and Acquia, the YMCA of Greater Twin Cities founded OpenY with a philosophy of collaboration that drives innovation and impact. Not only is OpenY improving member experience, but the platform has also inspired YMCAs across the country to contribute back to the project.

Since OpenY was launched in 2016, Acquia has been excited to celebrate our partners at the YMCA. Nathan Maehren, senior vice president of digital experience at YMCA of the Greater Twins Cities, joined Lynne Capozzi (Acquia’s CMO) at this year’s Acquia Engage to share how Drupal helps make a difference in the world:

What’s exciting about OpenY is that the impact of the distribution continues to grow far beyond the technology. In partnership with local charter school Rêve Academy, The YMCA of Greater Twin Cities provides six students with internships through OpenY. In addition to earning academic credit and their very first paychecks, students that participate learn how to use Drupal to develop critical thinking, problem solving and collaboration. Acquia is thrilled that the YMCA continues to find innovative ways to practice its mission with Drupal.

City Year grows its community by 1 million

City Year

City Year partners with public schools to keep students in school and on track to succeed. City Year AmeriCorps members work side-by-side with students, teachers, and families throughout the school year to provide individualized support, focusing on attendance, behavior, and coursework.

With 2,800 active City Year AmeriCorps members serving more than 250 schools in 25 U.S. cities, City Year needed to deliver an engaging digital experience to recruit the next generation of corps members who would truly educate and support students all over the world. City Year turned to Acquia to provide a platform and technology to help it fulfill its mission of making an impact in the lives of students and communities.

City Year turned to Acquia to provide a cloud solution that would help it continue to engage with young prospective corps members and other audiences all across the United States. Acquia Cloud provides the organization with the ability to scale its mission statement, support global engagement, and bring its program to new countries or schools. With Drupal, City Year found a community of 1,000,000 developers that it could relate to and truly feel a part of.

“Drupal gave eight people with no development experience on our team the ability to build content into an entire website in two months,” said Namrata Patel, director of digital marketing at City Year. “With this external facing channel, we can serve and make an impact on increasing the graduation rate in high need schools across the U.S.”

Parkinson.org reaches more than 500,000 people for Parkinson's Awareness Week

Parkinson's UK

Parkinson’s UK drives better care, treatments and quality of life for people living with Parkinson's. It works with the international research community to develop life-changing treatments - and won’t stop until they find a cure.

For this year’s Parkinson’s Awareness Week, Parkinson's UK tapped Manifesto and Acquia to help deliver a digital campaign that was different, that was creative, and could engage new supporters.

That work led to Parkinson’s UK and Manifesto winning the 2017 Acquia Engage Award for best Nonprofit site. Here’s the Manifesto team’s take on building the 2017 ‘We Won’t Wait’ Campaign:
This would be its first integrated fundraising campaign for Parkinson’s Awareness Week, with a target of recruiting tens of thousands of new financial supporters to help the charity deliver its ambitious new research strategy.

Using Acquia Cloud and Drupal 8 to build the We Won’t Wait site meant that Parkinson’s UK was able to get the campaign to market quickly and with confidence that, no matter how large the response, the solution would be secure and reliable.After launching the new site, Parkinson’s UK collected donations from thousands of new supporters and captured the details of thousands more, all of whom can now be nurtured by the charity with further opportunities to help fund a new wave of Parkinson’s research.

In total, more than 500,000 people took action during the campaign – driving real engagement during Parkinson's Awareness Week and beyond.

Categories: Drupal Universe

We have 10 days to save net neutrality

Mon, 2017-12-04 18:51
Cable squeeze

Last month, the Chairman of the Federal Communications Commission, Ajit Pai, released a draft order that would soften net neutrality regulations. He wants to overturn the restrictions that make paid prioritization, blocking or throttling of traffic unlawful. If approved, this order could drastically alter the way that people experience and access the web. Without net neutrality, Internet Service Providers could determine what sites you can or cannot see.

The proposed draft order is disheartening. Millions of Americans are trying to save net neutrality; the FCC has received over 5 million emails, 750,000 phone calls, and 2 million comments. Unfortunately this public outpouring has not altered the FCC's commitment to dismantling net neutrality.

The commission will vote on the order on December 14th. We have 10 days to save net neutrality.

Although I have written about net neutrality before, I want to explain the consequences and urgency of the FCC's upcoming vote.

What does Pai's draft order say?

Chairman Pai has long been an advocate for "light touch" net neutrality regulations, and claims that repealing net neutrality will allow "the federal government to stop micromanaging the Internet".

Specifically, Pai aims to scrap the protection that classifies ISPs as common carriers under Title II of the Communications Act of 1934. Radio and phone services are also protected under Title II, which prevents companies from charging unreasonable rates or restricting access to services that are critical to society. Pai wants to treat the internet differently, and proposes that the FCC should simply require ISPs "to be transparent about their practices". The responsibility of policing ISPs would also be transferred to the Federal Trade Commission. Instead of maintaining the FCC's clear-cut and rule-based approach, the FTC would practice case-by-case regulation. This shift could be problematic as a case-by-case approach could make the FTC a weak consumer watchdog.

The consequences of softening net neutrality regulations

At the end of the day, frail net neutrality regulations mean that ISPs are free to determine how users access websites, applications and other digital content.

It is clear that depending on ISPs to be "transparent" will not protect against implementing fast and slow lanes. Rolling back net neutrality regulations means that ISPs could charge website owners to make their website faster than others. This threatens the very idea of the open web, which guarantees an unfettered and decentralized platform to share and access information. Gravitating away from the open web could create inequity in how communities share and express ideas online, which would ultimately intensify the digital divide. This could also hurt startups as they now have to raise money to pay for ISP fees or fear being relegated to the "slow lane".

The way I see it, implementing "fast lanes" could alter the technological, economic and societal impact of the internet we know today. Unfortunately it seems that the chairman is prioritizing the interests of ISPs over the needs of consumers.

What can you can do today

Chairman Pai's draft order could dictate the future of the internet for years to come. In the end, net neutrality affects how people, including you and me, experience the web. I've dedicated both my spare time and my professional career to the open web because I believe the web has the power to change lives, educate people, create new economies, disrupt business models and make the world smaller in the best of ways. Keeping the web open means that these opportunities can be available to everyone.

If you're concerned about the future of net neutrality, please take action. Share your comments with the U.S. Congress and contact your representatives. Speak up about your concerns with your friends and colleagues. Organizations like The Battle for the Net help you contact your representatives — it only takes a minute!

Now is the time to stand up for net neutrality: we have 10 days and need everyone's help.

Categories: Drupal Universe

We have 10 days to save net neutrality

Mon, 2017-12-04 18:51
Cable squeeze

Last month, the Chairman of the Federal Communications Commission, Ajit Pai, released a draft order that would soften net neutrality regulations. He wants to overturn the restrictions that make paid prioritization, blocking or throttling of traffic unlawful. If approved, this order could drastically alter the way that people experience and access the web. Without net neutrality, Internet Service Providers could determine what sites you can or cannot see.

The proposed draft order is disheartening. Millions of Americans are trying to save net neutrality; the FCC has received over 5 million emails, 750,000 phone calls, and 2 million comments. Unfortunately this public outpouring has not altered the FCC's commitment to dismantling net neutrality.

The commission will vote on the order on December 14th. We have 10 days to save net neutrality.

Although I have written about net neutrality before, I want to explain the consequences and urgency of the FCC's upcoming vote.

What does Pai's draft order say?

Chairman Pai has long been an advocate for "light touch" net neutrality regulations, and claims that repealing net neutrality will allow "the federal government to stop micromanaging the Internet".

Specifically, Pai aims to scrap the protection that classifies ISPs as common carriers under Title II of the Communications Act of 1934. Radio and phone services are also protected under Title II, which prevents companies from charging unreasonable rates or restricting access to services that are critical to society. Pai wants to treat the internet differently, and proposes that the FCC should simply require ISPs "to be transparent about their practices". The responsibility of policing ISPs would also be transferred to the Federal Trade Commission. Instead of maintaining the FCC's clear-cut and rule-based approach, the FTC would practice case-by-case regulation. This shift could be problematic as a case-by-case approach could make the FTC a weak consumer watchdog.

The consequences of softening net neutrality regulations

At the end of the day, frail net neutrality regulations mean that ISPs are free to determine how users access websites, applications and other digital content.

It is clear that depending on ISPs to be "transparent" will not protect against implementing fast and slow lanes. Rolling back net neutrality regulations means that ISPs could charge website owners to make their website faster than others. This threatens the very idea of the open web, which guarantees an unfettered and decentralized platform to share and access information. Gravitating away from the open web could create inequity in how communities share and express ideas online, which would ultimately intensify the digital divide. This could also hurt startups as they now have to raise money to pay for ISP fees or fear being relegated to the "slow lane".

The way I see it, implementing "fast lanes" could alter the technological, economic and societal impact of the internet we know today. Unfortunately it seems that the chairman is prioritizing the interests of ISPs over the needs of consumers.

What can you can do today

Chairman Pai's draft order could dictate the future of the internet for years to come. In the end, net neutrality affects how people, including you and me, experience the web. I've dedicated both my spare time and my professional career to the open web because I believe the web has the power to change lives, educate people, create new economies, disrupt business models and make the world smaller in the best of ways. Keeping the web open means that these opportunities can be available to everyone.

If you're concerned about the future of net neutrality, please take action. Share your comments with the U.S. Congress and contact your representatives. Speak up about your concerns with your friends and colleagues. Organizations like The Battle for the Net help you contact your representatives — it only takes a minute!

Now is the time to stand up for net neutrality: we have 10 days and need everyone's help.

Categories: Drupal Universe

Massachusetts launches Mass.gov on Drupal

Fri, 2017-12-01 08:06

This year at Acquia Engage, the Commonwealth of Massachusetts launched Mass.gov on Drupal 8. Holly St. Clair, the Chief Digital Officer of the Commonwealth of Massachusetts, joined me during my keynote to share how Mass.gov is making constituents' interactions with the state fast, easy, meaningful, and "wicked awesome".

Since its founding, Acquia has been headquartered in Massachusetts, so it was very exciting to celebrate this milestone with the Mass.gov team.

Constituents at the center

Today, 76% of constituents prefer to interact with their government online. Before Mass.gov switched to Drupal it struggled to provide a constituent-centric experience. For example, a student looking for information on tuition assistance on Mass.gov would have to sort through 7 different government websites before finding relevant information.

mass.gov before and after

To better serve residents, businesses and visitors, the Mass.gov team took a data-driven approach. After analyzing site data, they discovered that 10% of the content serviced 89% of site traffic. This means that up to 90% of the content on Mass.gov was either redundant, out-of-date or distracting. The digital services team used this insight to develop a site architecture and content strategy that prioritized the needs and interests of citizens. In one year, the team at Mass.gov moved a 15-year-old site from a legacy CMS to Acquia and Drupal.

The team at Mass.gov also incorporated user testing into every step of the redesign process, including usability, information architecture and accessibility. In addition to inviting over 330,000 users to provide feedback on the pilot site, the Mass.gov team partnered with the Perkins School for the Blind to deliver meaningful accessibility that surpasses compliance requirements. This approach has earned Mass.gov a score of 80.7 on the System Usability Scale; 12 percent higher than the reported average.

Open from the start

As an early adopter of Drupal 8, the Commonwealth of Massachusetts decided to open source the code that powers Mass.gov. Everyone can see the code that make Mass.gov work, point out problems, suggest improvements, or use the code for their own state. It's inspiring to see the Commonwealth of Massachusetts fully embrace the unique innovation and collaboration model inherent to open source. I wish more governments would do the same.

Congratulations Mass.gov

The new Mass.gov is engaging, intuitive and above all else, wicked awesome. Congratulations Mass.gov!

Categories: Drupal Universe

Massachusetts launches Mass.gov on Drupal

Fri, 2017-12-01 08:06

This year at Acquia Engage, the Commonwealth of Massachusetts launched Mass.gov on Drupal 8. Holly St. Clair, the Chief Digital Officer of the Commonwealth of Massachusetts, joined me during my keynote to share how Mass.gov is making constituents' interactions with the state fast, easy, meaningful, and "wicked awesome".

Since its founding, Acquia has been headquartered in Massachusetts, so it was very exciting to celebrate this milestone with the Mass.gov team.

Constituents at the center

Today, 76% of constituents prefer to interact with their government online. Before Mass.gov switched to Drupal it struggled to provide a constituent-centric experience. For example, a student looking for information on tuition assistance on Mass.gov would have to sort through 7 different government websites before finding relevant information.

mass.gov before and after

To better serve residents, businesses and visitors, the Mass.gov team took a data-driven approach. After analyzing site data, they discovered that 10% of the content serviced 89% of site traffic. This means that up to 90% of the content on Mass.gov was either redundant, out-of-date or distracting. The digital services team used this insight to develop a site architecture and content strategy that prioritized the needs and interests of citizens. In one year, the team at Mass.gov moved a 15-year-old site from a legacy CMS to Acquia and Drupal.

The team at Mass.gov also incorporated user testing into every step of the redesign process, including usability, information architecture and accessibility. In addition to inviting over 330,000 users to provide feedback on the pilot site, the Mass.gov team partnered with the Perkins School for the Blind to deliver meaningful accessibility that surpasses compliance requirements. This approach has earned Mass.gov a score of 80.7 on the System Usability Scale; 12 percent higher than the reported average.

Open from the start

As an early adopter of Drupal 8, the Commonwealth of Massachusetts decided to open source the code that powers Mass.gov. Everyone can see the code that make Mass.gov work, point out problems, suggest improvements, or use the code for their own state. It's inspiring to see the Commonwealth of Massachusetts fully embrace the unique innovation and collaboration model inherent to open source. I wish more governments would do the same.

Congratulations Mass.gov

The new Mass.gov is engaging, intuitive and above all else, wicked awesome. Congratulations Mass.gov!

Categories: Drupal Universe

Acquia à la conquête du Canada: Expansion et acquisition de clients au menu

Thu, 2017-11-30 20:26
Plusieurs nouveaux clients pour Acquia

Au cours des derniers mois, plus de 20 entreprises et entités gouvernementales canadiennes ont confié leur optimisation numérique à Acquia. Parmi celles-ci, on retrouve Agropur, Domtar, Events East, GardaWorld, La Coop Fédérée (LCF), la Régie de l’assurance maladie du Québec (RAMQ), SSQ, Onex, l’Aéroport international Jean-Lesage de Québec et la ville de Lincoln, qui sont toutes en service ou entrent en service bientôt sur Acquia Cloud.

Les experts se prononcent

«Acquia connaît une croissance fulgurante. D’un océan à l’autre, l’adoption de Drupal dépasse les autres plateformes digitales; le passage d’anciens systèmes propriétaires fermés vers l’infonuagique et le logiciel libre constitue un changement de paradigme », explique Malik Yacoubi, Chef stratégie et développement numérique chez Cossette. « On assiste à une accélération de cette transition vers Acquia depuis l’ouverture du centre de données canadien.»

Acquia Cloud : maintenant disponible au Canada

En septembre, Acquia lançait son offre infonuagique Acquia Cloud au Canada, propulsée par les services d’Amazon Web Services (AWS). Acquia Cloud répond aux besoins des organisations canadiennes pour l’hébergement de solutions infonuagiques Drupal et Node.js en sol canadien. En déployant sa plateforme dans la région AWS de Montréal, Acquia offre ainsi aux clients canadiens une performance rapide à faible latence. Cet investissement témoigne de l’engagement d’Acquia envers le marché canadien. Acquia Cloud est dorénavant disponible dans 12 centres de données à travers le monde, alimentant les applications digitales de milliers d’organisations.

Acquia enregistre également une forte demande pour ses solutions Acquia Journey, DAM et Node JS, notamment dans les marchés de l’éducation, des services financiers, des sciences de la vie et marques grand public partout au Canada. Ces offres, soutenues par la bonne impression laissée par Acquia dans le rapport Forrester WaveMC 2017 : Web Content Management Systems et le rapport 2017 Magic Quadrant de Gartner pour la gestion de contenu Web (WCM), rend l’inclusion d’Acquia dans toute évaluation de plateforme digitale inéluctable.

Acquia change les règles du jeu

« Les PDG, chefs marketing et chefs numériques avec lesquels Acquia travaillent ont fait leurs devoirs : ils reconnaissent que le marché a changé. Pour eux, l’agilité, l’infonuagique et le logiciel libre sont des moteurs de croissance pour leur entreprise. Ils veulent lancer de nouvelles expériences numériques en quelques mois et non en quelques années comme par le passé; ils souhaitent également travailler avec des talents locaux plutôt que de faire venir des équipes des États-Unis. Avec Acquia, tout cela est possible », a indiqué Jairo Romero, directeur des recettes chez Acquia.

Un écosystème de partenaires fort

«La disponibilité de talents, le temps de mise en marché et la liberté d’innover sans contraintes sont des facteurs essentiels à une conversion numérique réussie. Le modèle infonuagique d’Acquia simplifie le processus de transformation numérique et atténue le changement culturel associé au monde agile d’aujourd’hui », a déclaré Christian Ayotte, directeur général, Nurun (Publicis). «Le modèle opérationnel d’Acquia est résolument tourné vers l’avenir. »

Tout au long de 2018, Acquia investira de façon considérable dans son écosystème de partenaires afin de soutenir sa croissance. Au cours de la dernière année, Acquia a lancé des projets avec Absolunet, Accenture, Appnovation, Cofomo, Cossette, Critical Mass, Digital Echidna, ImageX, Infosys, Mirum (WPP), Nurun (Publicis), Open Plus, Opin, Pure Cobalt, Symetris et T4G.

«Il fallait être prévoyant pour développer des compétences Acquia il y a deux ans. Nos agences partenaires qui ont fait le saut à cette époque récoltent le fruit de leurs efforts aujourd’hui : des clients plus heureux, une totale liberté d’innover et plus de budgets disponibles pour le contenu et la créativité », a affirmé Joe Wykes, vice-président principal des alliances et e-commerce, Acquia. « Nos plans de croissance pour 2018 au Canada passent en grande partie par nos agences partenaires. Nous prévoyons des investissements supplémentaires pour assurer leur succès.»

Objectif 2018: Maximiser la croissance

Acquia Canada procédera à des embauches stratégiques sous peu en gestion de comptes, marketing et ventes pour subvenir à la demande canadienne et investir dans son écosystème d’agences en plein essor. De plus, Acquia agrandit son laboratoire de recherche et de développement à Toronto qui se concentre sur la personnalisation, l’apprentissage automatique, l’analytique avancée et la publication multicanale afin d’avancer la prochaine génération de sa gamme de produits Acquia Lift (personnalisation/syndication).

Categories: Drupal Universe

Acquia à la conquête du Canada: Expansion et acquisition de clients au menu

Thu, 2017-11-30 20:26
Plusieurs nouveaux clients pour Acquia

Au cours des derniers mois, plus de 20 entreprises et entités gouvernementales canadiennes ont confié leur optimisation numérique à Acquia. Parmi celles-ci, on retrouve Agropur, Domtar, Events East, GardaWorld, La Coop Fédérée (LCF), la Régie de l’assurance maladie du Québec (RAMQ), SSQ, Onex, l’Aéroport international Jean-Lesage de Québec et la ville de Lincoln, qui sont toutes en service ou entrent en service bientôt sur Acquia Cloud.

Les experts se prononcent

«Acquia connaît une croissance fulgurante. D’un océan à l’autre, l’adoption de Drupal dépasse les autres plateformes digitales; le passage d’anciens systèmes propriétaires fermés vers l’infonuagique et le logiciel libre constitue un changement de paradigme », explique Malik Yacoubi, Chef stratégie et développement numérique chez Cossette. « On assiste à une accélération de cette transition vers Acquia depuis l’ouverture du centre de données canadien.»

Acquia Cloud : maintenant disponible au Canada

En septembre, Acquia lançait son offre infonuagique Acquia Cloud au Canada, propulsée par les services d’Amazon Web Services (AWS). Acquia Cloud répond aux besoins des organisations canadiennes pour l’hébergement de solutions infonuagiques Drupal et Node.js en sol canadien. En déployant sa plateforme dans la région AWS de Montréal, Acquia offre ainsi aux clients canadiens une performance rapide à faible latence. Cet investissement témoigne de l’engagement d’Acquia envers le marché canadien. Acquia Cloud est dorénavant disponible dans 12 centres de données à travers le monde, alimentant les applications digitales de milliers d’organisations.

Acquia enregistre également une forte demande pour ses solutions Acquia Journey, DAM et Node JS, notamment dans les marchés de l’éducation, des services financiers, des sciences de la vie et marques grand public partout au Canada. Ces offres, soutenues par la bonne impression laissée par Acquia dans le rapport Forrester WaveMC 2017 : Web Content Management Systems et le rapport 2017 Magic Quadrant de Gartner pour la gestion de contenu Web (WCM), rend l’inclusion d’Acquia dans toute évaluation de plateforme digitale inéluctable.

Acquia change les règles du jeu

« Les PDG, chefs marketing et chefs numériques avec lesquels Acquia travaillent ont fait leurs devoirs : ils reconnaissent que le marché a changé. Pour eux, l’agilité, l’infonuagique et le logiciel libre sont des moteurs de croissance pour leur entreprise. Ils veulent lancer de nouvelles expériences numériques en quelques mois et non en quelques années comme par le passé; ils souhaitent également travailler avec des talents locaux plutôt que de faire venir des équipes des États-Unis. Avec Acquia, tout cela est possible », a indiqué Jairo Romero, directeur des recettes chez Acquia.

Un écosystème de partenaires fort

«La disponibilité de talents, le temps de mise en marché et la liberté d’innover sans contraintes sont des facteurs essentiels à une conversion numérique réussie. Le modèle infonuagique d’Acquia simplifie le processus de transformation numérique et atténue le changement culturel associé au monde agile d’aujourd’hui », a déclaré Christian Ayotte, directeur général, Nurun (Publicis). «Le modèle opérationnel d’Acquia est résolument tourné vers l’avenir. »

Tout au long de 2018, Acquia investira de façon considérable dans son écosystème de partenaires afin de soutenir sa croissance. Au cours de la dernière année, Acquia a lancé des projets avec Absolunet, Accenture, Appnovation, Cofomo, Cossette, Critical Mass, Digital Echidna, ImageX, Infosys, Mirum (WPP), Nurun (Publicis), Open Plus, Opin, Pure Cobalt, Symetris et T4G.

«Il fallait être prévoyant pour développer des compétences Acquia il y a deux ans. Nos agences partenaires qui ont fait le saut à cette époque récoltent le fruit de leurs efforts aujourd’hui : des clients plus heureux, une totale liberté d’innover et plus de budgets disponibles pour le contenu et la créativité », a affirmé Joe Wykes, vice-président principal des alliances et e-commerce, Acquia. « Nos plans de croissance pour 2018 au Canada passent en grande partie par nos agences partenaires. Nous prévoyons des investissements supplémentaires pour assurer leur succès.»

Objectif 2018: Maximiser la croissance

Acquia Canada procédera à des embauches stratégiques sous peu en gestion de comptes, marketing et ventes pour subvenir à la demande canadienne et investir dans son écosystème d’agences en plein essor. De plus, Acquia agrandit son laboratoire de recherche et de développement à Toronto qui se concentre sur la personnalisation, l’apprentissage automatique, l’analytique avancée et la publication multicanale afin d’avancer la prochaine génération de sa gamme de produits Acquia Lift (personnalisation/syndication).

Categories: Drupal Universe

Acquia Accelerates Customer Acquisition, Canadian Expansion

Thu, 2017-11-30 20:16
Many new clients for Acquia

In recent months, more than 20 Canadian businesses and government entities have entrusted their digital transformation to Acquia. Among them, Agropur, Domtar, Events East, GardaWorld, La Coop Fédérée (LCF), Régie de l'assurance maladie du Québec (RAMQ), SSQ, Onex, Quebec City Jean Lesage International Airport and Town of Lincoln, are all live or going live shortly on Acquia Cloud.

“Demand for Acquia is fast rising. I am seeing Drupal adoption outstrip other platforms coast-to-coast in Canada; the move from legacy, proprietary systems towards the cloud and open source is a paradigm shift,” said Malik Yacoubi, chief digital officer at Cossette. “I see momentum growing even more now that Acquia is available in Canada.”

Acquia Cloud: Available in Canada

In September Acquia launched in Canada its award-winning Acquia Cloud running on Amazon Web Services (AWS). Acquia Cloud addresses the needs of Canadian organizations for local hosting, and provides Acquia’s cloud solutions and a platform as a service for Drupal and Node.js. By leveraging the AWS region in Montreal, Acquia offers Canadian customers fast, low-latency performance. This investment is a testament to Acquia’s commitment to the Canadian market. With this new region, Acquia Cloud is now available in 12 global regions, powering thousands of organizations.

Acquia is also uncovering strong demand for its recently launched Acquia Journey, DAM and Node JS solutions, notably in the education, financial services, life sciences and consumer brand markets across Canada. These offerings, building on Acquia’s strong showing in the 2017 Forrester Wave™: Web Content Management Systems and 2017 Gartner Magic Quadrant for Web Content Management (WCM), make including Acquia in any CMS evaluation a must.

Changing the rules of the game

“The CEOs, CMOs and CTOs that Acquia Canada aligns most with have done their homework: they recognize the market is shifting. To them, agility, cloud-first, and license-free are what’s important to their business growth. They want to launch new experiences in months, not years and work with local talent rather than fly in teams from the US. With Acquia, this is all possible,” said Jairo Romero, Acquia’s chief revenue officer.

A talented partner ecosystem

“Talent availability, time to market and freedom to innovate are key success factors for digital transformation. Acquia’s cloud model streamlines the transformation process and softens the cultural shift associated with becoming agile.” said Christian Ayotte, managing director, Nurun (Publicis). ”Acquia’s business model is truly looking ahead.”

Throughout 2018, Acquia will be investing extensively in its partner ecosystem to sustain growth. In the last year, Acquia has started projects with Absolunet, Accenture, Appnovation, Cofomo, Cossette, Critical Mass, Digital Echidna, ImageX, Infosys, Mirum (WPP), Nurun (Publicis), Open Plus, OPIN, Pure Cobalt, Symetris, and T4G.

“It took foresight to start an Acquia practice in Canada two years ago. The partners that made the leap then are reaping the rewards today: Happier customers, freedom to innovate and more fees left over for content and creative,” said Joe Wykes, Acquia senior vice president for channels and commerce. “Our FY18 growth plans in Canada go squarely through our channel partners. We are planning additional investments to make them successful.”

2018: Further expansion

Acquia Canada will also be making strategic hires shortly in account management, marketing, and sales across the country to support sustained growth and our growing agency ecosystem. Acquia will further be expanding its research and development lab in Toronto that is focused on personalization, machine learning, advanced analytics and omnichannel publishing to support new feature enhancement of its Lift product line.

Categories: Drupal Universe

Acquia Accelerates Customer Acquisition, Canadian Expansion

Thu, 2017-11-30 20:16
Many new clients for Acquia

In recent months, more than 20 Canadian businesses and government entities have entrusted their digital transformation to Acquia. Among them, Agropur, Domtar, Events East, GardaWorld, La Coop Fédérée (LCF), Régie de l'assurance maladie du Québec (RAMQ), SSQ, Onex, Quebec City Jean Lesage International Airport and Town of Lincoln, are all live or going live shortly on Acquia Cloud.

“Demand for Acquia is fast rising. I am seeing Drupal adoption outstrip other platforms coast-to-coast in Canada; the move from legacy, proprietary systems towards the cloud and open source is a paradigm shift,” said Malik Yacoubi, chief digital officer at Cossette. “I see momentum growing even more now that Acquia is available in Canada.”

Acquia Cloud: Available in Canada

In September Acquia launched in Canada its award-winning Acquia Cloud running on Amazon Web Services (AWS). Acquia Cloud addresses the needs of Canadian organizations for local hosting, and provides Acquia’s cloud solutions and a platform as a service for Drupal and Node.js. By leveraging the AWS region in Montreal, Acquia offers Canadian customers fast, low-latency performance. This investment is a testament to Acquia’s commitment to the Canadian market. With this new region, Acquia Cloud is now available in 12 global regions, powering thousands of organizations.

Acquia is also uncovering strong demand for its recently launched Acquia Journey, DAM and Node JS solutions, notably in the education, financial services, life sciences and consumer brand markets across Canada. These offerings, building on Acquia’s strong showing in the 2017 Forrester Wave™: Web Content Management Systems and 2017 Gartner Magic Quadrant for Web Content Management (WCM), make including Acquia in any CMS evaluation a must.

Changing the rules of the game

“The CEOs, CMOs and CTOs that Acquia Canada aligns most with have done their homework: they recognize the market is shifting. To them, agility, cloud-first, and license-free are what’s important to their business growth. They want to launch new experiences in months, not years and work with local talent rather than fly in teams from the US. With Acquia, this is all possible,” said Jairo Romero, Acquia’s chief revenue officer.

A talented partner ecosystem

“Talent availability, time to market and freedom to innovate are key success factors for digital transformation. Acquia’s cloud model streamlines the transformation process and softens the cultural shift associated with becoming agile.” said Christian Ayotte, managing director, Nurun (Publicis). ”Acquia’s business model is truly looking ahead.”

Throughout 2018, Acquia will be investing extensively in its partner ecosystem to sustain growth. In the last year, Acquia has started projects with Absolunet, Accenture, Appnovation, Cofomo, Cossette, Critical Mass, Digital Echidna, ImageX, Infosys, Mirum (WPP), Nurun (Publicis), Open Plus, Opin, Pure Cobalt, Symetris, and T4G.

“It took foresight to start an Acquia practice in Canada two years ago. The partners that made the leap then are reaping the rewards today: Happier customers, freedom to innovate and more fees left over for content and creative,” said Joe Wykes, Acquia senior vice president for channels and commerce. “Our FY18 growth plans in Canada go squarely through our channel partners. We are planning additional investments to make them successful.”

2018: Further expansion

Acquia Canada will also be making strategic hires shortly in account management, marketing, and sales across the country to support sustained growth and our growing agency ecosystem. Acquia will further be expanding its research and development lab in Toronto that is focused on personalization, machine learning, advanced analytics and omnichannel publishing to support new feature enhancement of its Lift product line.

Categories: Drupal Universe

3 Best Practices for Building a Digital Center of Excellence

Wed, 2017-11-29 21:07

Best practices for digital center of excellence
For organizations adopting a new digital site platform, establishing organizational support early on is imperative, especially if you want to increase your chances of success. This means building a center of excellence. But let’s start with the basics: what exactly is a center of excellence?

A center of excellence (CoE) is an internal group made up of stakeholders from various teams that monitors digital site governance throughout the organization and beyond. Sometimes called the shared IT unit or shared digital platform group, the center of excellence creates site policies and processes and ensures that they are being followed on every digital implementation.

Now, how do you create your own center of excellence? Here are three best practices to keep in mind when building your CoE: building the team, undergoing a creative maturity assessment, and creating a site governance model.

Building the team

The first step is to identify who should be on the digital site governance team; this will be the core of your CoE. Two critical characteristics to look for when you’re filling roles are flexibility and initiative. You want people who can take on new digital initiatives with speed and agility.

Each of the roles within the CoE can be assigned to one person or shared with several, depending on the organization’s size and digital ambitions.

Center of Excellence Roles Governance

The roles and descriptions below are meant to be guidelines, not restrictive commands:

  • Digital Business: This role includes the product owners that determine the business strategy and the vision for the platform. They review, approve and prioritize feature requests, as well as communicate business requirements to the site architects, developers, and operators.
  • Architecture: Architecture is responsible for any change management and feature development on the platform code. They put architecture governance in place so that new feature requests can be evaluated to ensure it can work within the architecture of the platform.
  • Digital Operations: Digital operations maintains the digital sites and ensures that the platform works as expected. They manage new support requests, security requests, bug fixes, and feature requests. They also complete sprint management and platform development.
  • Site Operations: The site operations unit is focused specifically on enhancing content and experience at the site level. They build and theme individual customer websites and manage customer requests. This is the group that takes care of the feasibility studies, looking at site-specific, feature request requirements and ensures that they can work with the sites.
  • Digital Security: Digital security is responsible for reviewing adherence and compliance to different security guidelines. This team is responsible for working with digital business and architecture to ensure the platform and all sites are secure and compliant with both organization-specific standards and industry-specific standards.
Undergoing a creative maturity assessment

The second step is to undergo a creative maturity assessment. A creative maturity assessment is when organizations evaluate their current state of digital site creation, delivery, and management.

The assessment includes users, processes, technologies, and various data or information involved in your digital site delivery strategy. The assessment also encompasses how you measure planning activity, development, delivery, management and governance overall.

Evaluating your current state of digital delivery and management is a great way to understand all of the gaps and roadblocks. It’s worth taking the necessary amount of time to ensure a thorough evaluation, as the results will help you envision and plan for your future state.

Once your assessment is complete, you should develop a plan around how to close the gaps.

Creating a site governance model

The next best practice is establishing a site governance model as part of your CoE. A site governance model is a standardized model and approach to defining a set of specific policies or principles that your digital sites (and even teams) should follow. For instance, if you look across your corporate, brand, and commerce sites, what are your policies from a security perspective? How are you going to capture site data across your sites in a secure and reliable way?

A site governance model should also include a specific governance team that can help drive established requirements. Your center of excellence will need to think about what capabilities should be standardized and made available to all sites. In order to ensure consistency and compliance, you will have to find the right balance of providing sufficient creative freedom and flexibility (to users like marketers and content editors) and retaining certain level of control and oversight over all your sites.

SABMiller is a great example of a company that has established a site governance model and its own Digital Development Standards; these encompass legal and compliance standards as well as user experience, development, quality assurance, analytics and more.

Making your digital site governance standards easily available to your team is a step in the right direction toward adoption of your center of excellence team, site governance model, and digital site governance overall.

Categories: Drupal Universe

3 Best Practices for Building a Digital Center of Excellence

Wed, 2017-11-29 21:07

Best practices for digital center of excellence
For organizations adopting a new digital site platform, establishing organizational support early on is imperative, especially if you want to increase your chances of success. This means building a center of excellence. But let’s start with the basics: what exactly is a center of excellence?

A center of excellence (CoE) is an internal group made up of stakeholders from various teams that monitors digital site governance throughout the organization and beyond. Sometimes called the shared IT unit or shared digital platform group, the center of excellence creates site policies and processes and ensures that they are being followed on every digital implementation.

Now, how do you create your own center of excellence? Here are three best practices to keep in mind when building your CoE: building the team, undergoing a creative maturity assessment, and creating a site governance model.

Building the team

The first step is to identify who should be on the digital site governance team; this will be the core of your CoE. Two critical characteristics to look for when you’re filling roles are flexibility and initiative. You want people who can take on new digital initiatives with speed and agility.

Each of the roles within the CoE can be assigned to one person or shared with several, depending on the organization’s size and digital ambitions.

Center of Excellence Roles Governance

The roles and descriptions below are meant to be guidelines, not restrictive commands:

  • Digital Business: This role includes the product owners that determine the business strategy and the vision for the platform. They review, approve and prioritize feature requests, as well as communicate business requirements to the site architects, developers, and operators.
  • Architecture: Architecture is responsible for any change management and feature development on the platform code. They put architecture governance in place so that new feature requests can be evaluated to ensure it can work within the architecture of the platform.
  • Digital Operations: Digital operations maintains the digital sites and ensures that the platform works as expected. They manage new support requests, security requests, bug fixes, and feature requests. They also complete sprint management and platform development.
  • Site Operations: The site operations unit is focused specifically on enhancing content and experience at the site level. They build and theme individual customer websites and manage customer requests. This is the group that takes care of the feasibility studies, looking at site-specific, feature request requirements and ensures that they can work with the sites.
  • Digital Security: Digital security is responsible for reviewing adherence and compliance to different security guidelines. This team is responsible for working with digital business and architecture to ensure the platform and all sites are secure and compliant with both organization-specific standards and industry-specific standards.
Undergoing a creative maturity assessment

The second step is to undergo a creative maturity assessment. A creative maturity assessment is when organizations evaluate their current state of digital site creation, delivery, and management.

The assessment includes users, processes, technologies, and various data or information involved in your digital site delivery strategy. The assessment also encompasses how you measure planning activity, development, delivery, management and governance overall.

Evaluating your current state of digital delivery and management is a great way to understand all of the gaps and roadblocks. It’s worth taking the necessary amount of time to ensure a thorough evaluation, as the results will help you envision and plan for your future state.

Once your assessment is complete, you should develop a plan around how to close the gaps.

Creating a site governance model

The next best practice is establishing a site governance model as part of your CoE. A site governance model is a standardized model and approach to defining a set of specific policies or principles that your digital sites (and even teams) should follow. For instance, if you look across your corporate, brand, and commerce sites, what are your policies from a security perspective? How are you going to capture site data across your sites in a secure and reliable way?

A site governance model should also include a specific governance team that can help drive established requirements. Your center of excellence will need to think about what capabilities should be standardized and made available to all sites. In order to ensure consistency and compliance, you will have to find the right balance of providing sufficient creative freedom and flexibility (to users like marketers and content editors) and retaining certain level of control and oversight over all your sites.

SABMiller is a great example of a company that has established a site governance model and its own Digital Development Standards; these encompass legal and compliance standards as well as user experience, development, quality assurance, analytics and more.

Making your digital site governance standards easily available to your team is a step in the right direction toward adoption of your center of excellence team, site governance model, and digital site governance overall.

Categories: Drupal Universe

Fast-Growing Credit Union Uses Drupal 8 to Compete with National Banks

Tue, 2017-11-28 20:37

Union Credit
Carousel30 recently partnered with a large credit union to redesign its six websites. Each digital property represents different aspects of the business and are required to be on separate sites for legal and compliance reasons.

With a fast-growing customer base, the client was facing several serious challenges to continued growth. One of these was its core customer demographic continually shifting to include more millennials, who are accustomed to banking with digital-first organizations.

Another challenge was continued competition from larger regional and national banks with more advanced technical infrastructure, such as seamless integration between corporate websites, online banking and loan platforms. Although the credit union could handle everything from banking to home and auto loans, as well as insurance and financial planning, its previous website infrastructure offered a less-than-optimal customer experience, forcing visitors to switch between systems, which didn’t share consistent branding and user interfaces.

The credit union also needed to provide a better technical platform for long-term growth. This included addressing the marketing, content, technical integration and security needs of the financial institution for years to come. Previous websites were on several different content management system platforms, from Ektron to WordPress (and even static HTML), making internal operational efficiencies a driving factor in the unification. In addition, their legacy sites were not responsive – making user experience on mobile, especially for the millennial audience, a major priority.

Finally, the large cross-section of users that would be interacting with the websites presented a significant design consideration. With both business and consumer audiences across many demographics – from young professionals to those reaching retirement – the content needs of the different organizations vary greatly. There was a need to structure flexible page templates that maintain consistency while allowing a wide variety of content to be displayed.

Strategy – Process – Solution

To create a great family of websites for the credit union, Carousel30 took a strategic approach that tied the business, branding, marketing, and technology goals of the organization together.

The credit union evaluated several content management systems and Carousel30 worked with the client to ensure the best solution was chosen. Drupal 8 was recommended.

The Drupal multisite architecture was perfect for the needs of the organization to have separate but related websites that share features and functionality between them. Drupal also met the stringent security needs of the organization, including the ability to restrict access and provide database encryption.

Finally, Drupal’s vast developer community and its contributed modules provided several pieces of functionality that were requirements of the project, and that the team could utilize without having to create custom features.

The discovery process involved extensive research into the credit union’s existing and fast-growing customer segments, which included several types of businesses as well as consumers at various life stages. Personas were then developed, refined and utilized to ensure that the user experience and customer pathways addressed everyone’s needs.

With Drupal 8, the team designed a digital experience that allows the flexibility for each aspect of the business to utilize their distinct branding, while maintaining overall brand and user experience consistency. The system also features an easy way to maintain loan and interest rate information (which needs to be updated frequently) across pages on the sites, a universal account login, and responsive design that allows all content to be displayed in an optimal way on smartphones and tablets.

Results

The credit union achieved consistent branding and design across all of its digital properties – reinforcing the strength of and trust in the brand.

Performance of their sites improved in several ways. Bounce rates decreased dramatically both from improved user flow with relevant content served up by audience type, as well as from the responsive design that increased performance across the board for mobile users.

By providing a single content management system for the entire organization, operational efficiencies were achieved and administration is now seamless regardless of which sites need to be updated.

Security has also been bolstered by standardizing on a single CMS. By following Drupal best practices throughout the development process, rigorous security standards have been maintained. By adhering to recommended Drupal module security updates, the sites remain protected from emerging threats as monitored by a network of experts in the Drupal community.

The six Drupal sites represent a major step forward for the credit union and are providing a foundation for their future growth. Drupal 8 will be a fundamental aspect in the organization’s ongoing success.

As banks and credit unions compete for better customer experiences, Drupal 8 continues to deliver. The proof points aren’t singularly from marketing sites. Nasdaq chose Drupal 8 to power its investor relations site platform, which is used by some of the largest companies in the world.

With such a strong value proposition and demonstrated track record of success, Drupal 8 is emerging as a digital content and experience management system of choice in financial services.

Categories: Drupal Universe

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